We own an earlier version of this model-apparently our problem is commonn to many front-loading washers--wash water does not drain completely, and over time, mildew forms. So far, the odour does not seem to be affecting the clothes, but the smell inside the machine is terrible! I have read about a sanitizing product called "Affresh" that is supposed to remedy the problem, so we will try that. But this is definitely a huge drawback, and design fault, of many front-loading washers. In researching the problem, I have also learned that front-loading washers have a shorter lifespan than top-loaders--the bearings wear out fast, in 5 years as opposed to 15. Now that's a BIG problem...
Very complicated, quasi expensive, loud, washes LOTS at a time, sometimes requires two rinses and seems to leak a little fabric softener in the wash mode does use less energy than our old washer, most loads wash slow