User Reviews

We bought this machine in 2001at hhgregg for $633.56.  The salesman said this machine has proven to be a real workhorse.  Maybe for his commission portfolio - lol.   It does a decent and efficient job of cleaning clothes and is quiet running.  But it has been problematic.  Fortunately we got the 5 year warranty at an additional $99.99.  Normally I don't go for these extended warranties. 

The first problem was the front door leaking which rusted out the front bottom panel.  In that case, they had to replace the front door and they did also replace the rusted panel at no charge.

Now the drum has become very noisy and we noted that the front bottom lip of the top panel is rusted and the paint is bubbling and swelling at that point.     The service man said the drum will have to be replaced because the bearing in the back is defective.  He will return when the part arrives.   "The warranty contract does not cover rusting under any circumstance" he said.

If you plan to do your own maintenance, be prepared to shell out big bucks for parts.  In the old days, just the bearing could be replaced.  Now, the bearing is an integral part of the drum.  In the old days, just the door seal could be replaced.  Now, It's the whole door.    Apparently, the machine was built to be disposable.   But that's not how I intended to spend my disposble income.  

There are only two in our household.   We run full loads.  We expected this machine to last 10 years or so - like our Kenmore top-loader did.  That one was still running but shook the whole house and never could get it balanced.   Also the Kenmore basket holes rusted and rusted our cloths.  They sent us a double-dipped (paint) basket that was no better.

Our warranty is about to run out.  Now what?

By the way, this is a neat web site.  I liked that I just googled the model number and the site popped up.  

Will update this when service is completed.    

Recently purchased washer and dryer for $900 for the set.  So far so good.  I really like its styling.  Its not fancy like some of the LGs but it got great reviews from Consumer repots and we found a good deal.  It doesn't clean our cloth diapers like I was hoping it would but I think that may be asking a lot.  I like it.  Its energy star rated and uses low water which is nice since we have two little ones.  I think its a great option for some one who is looking for a middle ground between something cheap and something fancy.  No leaking yet although I have heard that complaint before.  What ever you get make sure its level and opt for some sort of water-tight pan to put it in if it is a concern of yours.  Good luck and happy hunting, Q.

We had 2 repairs in the first 3-4 years, a broken shock absorber that led to shaking during spin cycle, and an electronic repair. Now its broken again, this time the spring holding up the main drum failed, causing damage to the motor. The cost to repair is about the same as the cost of a new one.

Definitely buy an exended warranty with this one, I wish I had!